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Feb. 14, 2005 Volume 29, Issue 24 |
Service requests available online
A new procedure for obtaining some campus services now is available to faculty and staff through Web access.
To request service from Campus Landscaping, Custodial Services or Physical Plant, search for “facilities” in the search block on the main MSU web page, http://www.msstate.edu. Next, click on Physical Plant, and then Request for Services (text). Fill out the form and click the submit icon.
Employees are invited to test the procedure, as long as they write “this is a test” in the description of work block.
According to Jim Jones, executive director of facilities, consolidating the service request process for Physical Plant, Campus Landscaping and Custodial Services will provide benefits such as:
—allow employees to request service regardless of the time of day;
—allow the customer to describe in his or her own words exactly what the problem is;
—instantly provides a tracking number;
—allow Facilities Management to keep all requests not immediately taken care of for future planning;
—increase the visibility and number of requests that are documented for corrective action; and
—let the Facilities Management team determine what unit will respond.
For more information, telephone 325-2052.